Frequently asked questions

The Bounce LED Range is available for shipping to customers in Australia and New Zealand.

To view our range of LED lighting and Signage products, navigate the menu above. Or head to our contact page and get in touch with your local sales representative.

Please visit the www.bounceled.com if you are looking to shop with us in Australia.

Unfortunately we do not ship internationally at this time. Our products are only available in Australia and New Zealand.

Collections are available from our Christchurch and Auckland Depot. Please contact the team at sales@signagesystems.co.nz to arrange a pick up order.

We partner with world-leading brands to provide you with reliable, high efficiency, end-to-end illumination solutions.

Whether you are looking for high-performance modules, like our exclusive Bounce LED range, the latest LTech control gear, Mean Well power supplies or WAGO wiring connectors, the options from our brand partners have you covered.

The Bounce LED range has a variety of products that are suitable for both indoor and/ or outdoor use.

Please check the individual product specifications carefully to ensure the product you have selected is suitable for its intended use.

At Bounce LED, we have a range of innovative LED lighting products suitable for countless lighting and signage projects.

From channel letters to cabinet lighting and lightboxes, to LED Neon, our range is suitable for all commercial, architectural, shopfitting and signage projects – big or small.

Head to our LED Modules page to find out more, or to find the best LED for your project, contact our expert team.

Most of our products come with a 3, 5, or 8 year warranty. Please reference each product’s individual specification sheet for more detail on specific warranty periods. These can be found on each product page of our website.

You can also download our general warranty information here.

If you wish to get in touch to discuss a warranty, please head to our contact page and fill out our enquiry form.

Bounce LED is supply only, and does not offer installation services.

Please ensure you have a free LED layout completed for correct placement of your LEDs. Contact our team to utilise our on-demand custom layout service.

Fill in the enquiry form on our Contact page and we’ll get back to you within 48 hours.

We work hard to bring the latest in LED illumination technology to the signage and shop-fitting industries. Our carefully considered range is concise yet comprehensive enough to cover nearly all modern illuminated sign applications.

Our free quoting and LED layout services ensure that you are using the right products for your project every time.

Yes, all Bounce LED lighting products are dimmable. You can buy dimmable controllers and kits here.

The average lifespan of an LED is 50,000 hours. For a light that is on for 12 hours a day, that is approximately 11 years.

Our products come with a 5-8 year warranty. Please reference each product’s individual specification sheet for more detail on specific warranty periods. These can be found on each product page of our website.

LED lights are the better option when it comes to shopfitting and signage projects. They have lower energy consumption, are more environmentally friendly, have a longer lifespan, improved physical robustness, and are small in size than regular lighting products.

LED Lights are free from hazardous materials and have an even lower environmental footprint if recycled.

To recycle your LED products contact your local Business Recycling Centre.

To ensure you are ordering the correct number of modules for your LED lighting project, we recommend using our free LED layout service.

Our team of specialists will build your layout and provide a quote within 48 hours, at no extra cost!

Fill in the enquiry form on our Contact page and we’ll get back to you within 48 hours.

Our LED Modules are sold in bag quantities, and our LED Strip is sold in 5M rolls. Please see each individual product page for pack quantities.

There are no minimum order quantities for bags and/or rolls.

To place an order you can either call our friendly team on 0800 744 799 , or send an email to sales@signagesystems.co.nz.

For a custom quote, please head to the contact page to fill out our enquiry form and the team will get back to you within 48 hours.

Unfortunately our products are not available to buy online. To make an order, please call us on 0800 744 799 , or send an email to sales@signagesystems.co.nz

For shipping within New Zealand, all orders received by 2.00pm are dispatched same-day on overnight freight, with next business day delivery available New Zealand-wide.

If you wish to get in touch about a recent order, please call us on 0800 744 799, or head to our contact page and fill in the enquiry form.

Any change of mind returns must be communicated in writing to sales@signagesystems.co.nz within 7 days of receipt of goods.

Any change of mind returns must be communicated in writing to sales@signagesystems.co.nz within 7 days of receipt of goods.

Any change of mind returns must be communicated in writing to sales@signagesystems.co.nz within 7 days of receipt of goods.